Medical Disclaimer

By purchasing or using a True Proactive product, you acknowledge and agree that:

  • Test results are provided for informational purposes only. They may help guide your understanding of your health but do not constitute a clinical diagnosis.
  • While we work exclusively with accredited laboratories and validated point of care technologies or manufacturers, no laboratory test, point of care test, or any medical test is perfect. Test results may occasionally be inaccurate or inconclusive, and you must always bear that in mind in any future decision making.
  • Screening tests can produce false negative results, where a condition is present but not detected, as well as false positive results, where a test is abnormal despite no underlying condition being identified on further investigation.
  • Screening tests are not 100% accurate. False positive and false negative results can occur. A normal result does not guarantee the absence of disease; an abnormal result does not confirm the presence of disease.
  • Results are highly dependent on correct use according to instructions.

You further acknowledge and agree that:

  • All results (normal, abnormal, or unclear) should be discussed with a qualified healthcare professional.
  • Any abnormal, unexpected, or concerning result must be followed up with a doctor.
  • You will not delay, avoid, or change medical care based solely on a screening result.

True Proactive does not provide medical advice, diagnosis, or clinical interpretation. True Proactive acts solely as a retailer and facilitator of screening tests and does not provide personalised medical advice, diagnosis, treatment, or clinical decision-making. You are responsible for arranging follow up with your healthcare provider to discuss results, further investigations, or referrals as appropriate.

True Proactive is not responsible for independent clinical decisions made by you or your healthcare provider based on screening results.

True Proactive products do not replace consultation with a qualified healthcare professional.

By purchasing and using a True Proactive product, you acknowledge and accept the inherent limitations and risks of medical screening, including the risk of false reassurance or unnecessary anxiety.